Frequently Asked Questions and Customer Service
Questions about Vim + Vigor memberships, services and personal training? You’ve come to the right place
Vim + Vigor Customer Service
Below you will find our most frequently asked questions about Vim + Vigor memberships, cancellations, group fitness classes, amenities and personal training.
If you need to speak with someone at Vim + Vigor, please contact us by phone or in person. To find your Vim + Vigor's phone number and address please click below to see your Vim + Vigor location's dedicated webpage.
Frequently Asked Questions
Vim + Vigor Memberships And General Questions
What is Vim + Vigor's customer service contact number?
Please contact us by phone or in person. To find your Vim + Vigor's phone number and address please see your Vim + Vigor location's dedicated webpage.
How do I update my contact information?
You can make updates to your to your personal information such as address, email, and phone number by clicking the "Login" button at the top of the screen, or asking a Vim + Vigor team member to help you in one of our clubs.
How do I update my billing information?
You can make updates to your payment information for membership dues and personal training services by clicking the "Login" button at the top of the screen, or asking a Vim + Vigor team member to help you in one of our clubs.
What are Vim + Vigor's gym membership prices?
At Vim + Vigor Fitness we offer Basic and Premium memberships.
What is included with a Premium gym membership?
When you sign up for a Premium gym membership at Vim + Vigor, you receive access to:
What is included with a Basic gym membership plan?
When you sign up for a Basic gym membership plan at Vim + Vigor Fitness, you receive access to:
- All gym equipment (cardio machines, weight machines and free weights, functional fitness equipment, open turf workout areas, etc)
- Free wifi
- Locker rooms
Do you have handicap accessible machines?
Yes, almost all our machines are handicap accessible. Please feel free to ask a Vim + Vigor team member if you have any questions or need assistance!
What's the age limit? Are minors allowed to workout at Vim + Vigor gyms?
Members must be at least 11 years of age to join. Minors must have a parent or guardian sign the minor up at one of our club locations and sign a liability waiver.
How do I freeze or cancel my Vim + Vigor membership?
Please CLICK HERE for all membership cancellation and membership freeze information. You can also call or visit your local Vim + Vigor location during regular operating hours for assistance. A Vim + Vigor team member will be happy to help!
Can I bring a friend with me to work out?
If you have a Premium membership, you can enjoy weekend guest privileges! Bring your workout partner with you as often as you would like on the weekend at no additional charge.
Do you offer family memberships?
Interested in signing up your family? Please reach out to the Vim + Vigor location you're interested in a team member will help you out!
Vim + Vigor Amenities
What Vim + Vigor Fitness membership type has access to HydroMassage?
Premium memberships have access to HydroMassage. Click here for more information on HydroMassage at Vim + Vigor Fitness.
How do I find my Vim + Vigor's amenity list?
To find your Vim + Vigor's list of available amenities please check your location's dedicated page by clicking here.
What is HydroMassage?
HydroMassage loungers use water power to massage the body. They also provide heat to help sooth sore, tired muscles and rejuvenate the body. We offer HydroMassage as a recovery tool for our Vim + Vigor members. Whether you just worked out or have been sitting all day for your job or just need a little “me time” the HydroMassage Lounger is perfect for you. Click here for more information on HydroMassage at Vim + Vigor.
What is Red Light Therapy?
Red Light Therapy is a treatment that takes place in a standing booth similar to a tanning booth. Red light therapy is a treatment that can potentially help muscle tissue, skin and other parts of the body recover.
Is Red Light Therapy a workout?
Yes, the combination of soothing light and Vibra Shape training enables a variety of effects. Our Red Light Therapy by Beauty Angel offers you joint-gentle fitness training. You train all muscles from the legs up to the abdomen and back.
Does Red Light Therapy help your skin?
Red Light Therapy does a lot more than just help your skin! Our Red Light Therapy by Beauty Angel stimulates skin cells to produce collagen and shrink pores so your skin is left feeling smooth and silky. It helps reduce fine lines and wrinkles too!
Does Red Light Therapy help muscle soreness?
Treatment with Red Light Therapy has been shown to reduce the inflammatory response from trauma to muscles, which helps reduce recovery time for injury and muscle soreness. Red light stimulates cellular repair and regeneration which leads to a more relaxed inflammatory response.
What brand of tanning beds/booths do you offer?
We only offer top quality tanning booths by Ergoline. This is the same brand and model that tanning salons sell for $60+ per month! We offer tanning free with a Premium Plus membership. Ergoline represent the latest UV technology combined with innovative comfort features. They have set new standards in radiant tanning technology with its improved Hybrid Performance and Radiance LEDs.
Is there a minimum age to use tanning?
Members must be at least 18 years old to use the tanning booth.
Does Vim + Vigor have showers?
Vim + Vigor does have showers and lockers available to members.
Vim + Vigor Classes
Will Vim + Vigor offer group fitness classes?
Future Vim + Vigor Fitness locations will offer group classes. Stay tuned!
Vim + Vigor Personal Training
Where do I find information on personal training at Vim + Vigor?
Please click here to view our personal training page.! There you'll find information on personal training at Vim + Vigor, benefits, how to get a free introductory session and an FAQ.
Fitness 19 Personal Training
Where do I find information on personal training at Fitness 19?
Please click here to view our personal training page.! There you'll find information on personal training at Fitness 19, benefits, how to get a free introductory session and an FAQ.